- A power consumer lauded MORE Power’s good quality customer service.
- “Keep it up,” said a female consumer who paid a bill last April 28.
- MORE Power advised consumers that they are covered by a 40-day grace period for bills payment and they can use money for needed food, medicines and other important necessities in light of the ECQ.
The power consumers of Iloilo City has started to pay electricity consumption to MORE Power for billing period that ended February 29, 2020 in spite of the ongoing Enhanced Community Quarantine (ECQ) in Iloilo City.
The power utility who secured a 25-year franchise to serve the city has earned a thumbs-up from a female consumer who paid her monthly bill last April 28, citing the good quality customer service and no hassle transaction at its Customer Service Office located at the former PRO-Friends office in Gen. Luna St.
“Keep it up,” she said in a video message posted by the power utility on its Facebook page.
As of May 1, the Facebook video has earned 27 shares, 75 comments of inquiries related to billing, and 207 positive emoticons.
The bills inquiries by consumers ranges from concerns when they are going to receive their bills, how they could pay, and where to make payments, among others. Consumers also expressed appreciation regarding the quick and timely response by the utility’s Customer Service Social Media Unit.
According to MORE Power, Iloilo City has around 65,000 electricity consumers and cut-off dates
vary from consumer to consumer depending on the monthly meter reading cycle. But payment of electricity between April 18 to May 14 billing cycle is 40 days upon receipt of the bill.
In light of the COVID-19 pandemic, MORE Power has also put in place flexibility mechanism by offering a 40-day grace period for bills payment from the date the bill was issued and by advising consumers to instead allocate their money for needed food, medicines and other important necessities.
Moreover, power services will not be interrupted for those consumers whose billing statement has yet to be delivered, assured MORE Power.
The power utility promised Iloilo City power consumers that it will improve quality of service and reduce power rates. Last month, it reported a 74-centavos reduced effective rate or from P10.35/kWh to P9.61/kWh for its first billing cycle.